✽ RETURN & EXCHANGE POLICY ✽

REFUNDS
 

The item must be unworn, with the labels still attached + you must sending it back within 14 days of receiving your item. Please get in touch with us via email (soleilstoresales@gmail.com) if you are wanting to exchange or return your item.

We don’t offer free returns or exchanges so you will have to cover the cost of posting the item back to us. For exchanges you will also have to pay for postage again to get the item you are exchanging back to you.

We recommend any returns/exchanges are sent by recorded delivery as we cannot accept liability for items that do not reach us. Please return items in a saleable, unworn and undamaged condition. If evident that the items have been worn or the labels are removed we can’t offer an exchange/returns and your item will be sent back to you.

When returning or exchanging please write a note in your parcel stating whether you are returning or exchanging (and what for), your name + your order number.

We will aim to refund/exchange the item within 1-3 working days from receiving your return

PLEASE NOTE: 
Shipping cost for both returns and exchanges are not refundable unless the item is faulty.
 
Please ship items to:
Soleil Store
38 Antony Road
Torpoint
Cornwall
PL11 2JR, UK